Plan now -- and when you need us, we will be there!

The Credit Union is committed to providing continued service during emergency conditions, including the impact of a Boardwide—and Credit Union-wide—flu pandemic. The Board of Directors and Credit Union staff have worked hard to make plans broad enough in scope to cover alternative scenarios, big and small, long-term and short-term. Our plans maintain a degree of flexibility to respond to a variety of scenarios, and they provide for a return to normal operations as quickly as possible.

Account Information

AudioTeller – Information, transfers
NetTeller – Information, transfers, CU Line of Credit Advance, bill payment
Bill Payment – Pay bills online, make transfers to other financial institutions

Funds for Emergencies

CU Line of Credit – Use NetTeller or write a share draft
FRB FCU Debit Card – Cash and purchases for pinned transactions and “credit” for non-pinned debit transactions. Remember, the card can also be used to make purchases online.
FRB FCU VISA Credit Card – Cash (no cash-advance fees) and can also be used to make purchases online
ATM Card – Cash and purchases for pinned transactions

Deposits

If face-to-face teller service is interrupted, then use:

Payroll (Net Pay & Allotments) – No change
Social Security - No change
Direct Transfers - No change
Wire Transfers - No change
By Mail to Post Office Box – PO Box 9867, Washington DC 20016
Other - Individualized arrangement made with staff

Emergency Information Updates

The Credit Union will keep you updated with announcements on the following:

Inside the Board
Inside the Board’s Quick Finder (Look under ‘C’ for Credit Union)
www.FRBFCU.org
AudioTeller
NetTeller
E-mail

Emergency Telephone Contacts

VISA Debit & ATM Cards
- (24 hours a day lost or stolen reporting) 800-554-8969
VISA Credit Cards
- (24 hours a day lost or stolen reporting) 800-423-7503
E-MAIL:
CU Main Office
- Leave message; staff will call back 202-452-3871
FAX:
- (Inside the Martin Building if Board is open) 202-833-2142
CU Staff:
- Pauline Dunbar-Berens
  - work: 202-736-5587
  - cell: 202-369-2882
- Julia Burke
  - work: 202-736-5588
  - cell: 202- 309-7357
- Amelia (Toni) Small
  - work: 202-736-5591
  - cell: 202-369-3087
- Monique Reeder
  - work: 202-736-5581

Member To Do List

Traveler’s Checks

Keep some at home. It’s like cash but replaceable if stolen.

VISA Debit Card
- Apply for and practice using your card.
ATM Card

Apply for and practice using your card.

Check out www.frbfcu.org
- (Public libraries have computers that you can use.)
NetTeller

Sign up and practice (Public libraries have computers that you can use.)

AudioTeller
- Sign up and practice # 202-872-9040 or 9041.
- Out of the area - 800-628-2358
CU Line of credit

Set up/increase limit

Bill Payment Program
- Sign up for and practice using. Pay your bills and transfer funds to other financial institutions no matter where you are.
Electronic Statements

Go green. Statements are available early, and remain available for 3 months.

Member Address, Phone Numbers, & E-mail
- Update your information; stop #’s may not work
Renew Your ID Passcode

For additional security, make sure to update your Credit Union member information in order to facilitate telephone, e-mail, and fax identification procedures.

Consider Direct Delivery Programs
- Consider participating in a direct delivery service should you become sick (for example, Giant Foods’ Peapod program)

If You Need A Loan

Emergency Funds
- CU Line of Credit Loans are preapproved and can be accessed from an automated access point, such as NetTeller and AudioTeller.
Other Loan Applications
- Loan applications can be found online. Click on VISA Credit Card for a link to a loan application, then fax the completed application.
Loan Liner Plan
- Should already be in place. Now is a good time to make sure, so that a small emergency application form will be all that is required.
Loan Payments
- Loans paid by payroll allotment or net pay, loans paid directly from savings or share draft checking accounts, and loans paid by mail to the post office box will not experience any problems. The Credit Union will work individually with members experiencing problems with access to the Credit Union.

Make an Incoming Wire Transfer

Instructions for your other financial institutions:
- Wire funds to:
  - FRB Federal Credit Union
    ABA/RTN# 254-074-581
- Final credit to:
  - Member Name
    Share Account #
    Designate Savings, Share Draft Checking